At Dhums, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a simple return and refund process. Please read our return policy below to ensure your request is processed smoothly.

1. Eligibility for Returns

• Products can be returned within 30 days from the date of delivery.
• Items must be in their original condition, unused, and with all original packaging, tags, and labels intact.
• Digital products (such as themes, plugins, or software licenses) are non-returnable and non-refundable once downloaded or accessed unless proven defective.
• Products on sale or marked as final sale are not eligible for return or exchange.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to [email protected] with your order number, a description of the issue, and any relevant images (if applicable).
2. Approval: Once your return request is approved, we will provide you with instructions on how to return your item(s).
3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Non-Refundable Items: Shipping fees are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. Exchanges are subject to product availability.

5. Late or Missing Refunds

If you haven’t received your refund after the specified timeframe:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank, as processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Defective or Damaged Items

If you received a damaged or defective product, please reach out to us immediately at [email protected] with details and photos of the issue. We will work with you to resolve the problem as quickly as possible.

7. Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to our customer support team:

• Email: [email protected]
• Phone: +8801322552882
• Website: www.dhums.com